Once your order has been successfully placed, you will not be able to modify or cancel it, except in cases where the order was made by mistake, and you request cancellation within 60 minutes of completing the purchase. You can submit your cancellation request via the Contact Us form. Please note that the company reserves the right to decline your cancellation request if the order has already entered the packing process.

You may also request a return or exchange in accordance with our return policy. Please check Returns & Exchanges for more details.

We sincerely hope that you are satisfied with every purchase. However, if you need further assistance regarding returns or exchanges, please contact us via Contact Us from Monday to Saturday, 9:00 AM 6:00 PM (excluding company holidays).

1.The company reserves the right to accept returns only for products that are in their original condition, unused, and in their original unopened packaging. We are only able to accept returns for products purchased through www.theorganicpharmacyth.com.

2.For orders placed under promotional campaigns that include special offers, free gifts, or complimentary items (such as sample products, gift sets, bags, full-size products, or discounts), customers acknowledge that these complimentary items are provided free of charge as part of the promotion. If an order containing such promotional items is canceled or returned, the customer must return both the purchased product(s) and all associated complimentary items. For partial order cancellations or refunds, the customer must return all purchased products along with any complimentary items. If the final purchase amount falls below the qualifying threshold for receiving the promotional gift, the customer will no longer be eligible for the offer.

3.If the company approves a return, we will process the refund and submit the refund request to the payment provider through the original payment method within 14 days from the date the returned product is received and verified at our warehouse.
 

The Organic Pharmacy offers free standard shipping (EMS) for customers. Orders are processed and shipped only on business days (Monday Friday, excluding public holidays). Shipping details are as follows:

Free Standard Shipping
Standard shipping: Orders placed before 4:00 PM will be processed and shipped within 23 business days for Bangkok and metropolitan areas, and within 35 business days for other regions.

You will receive your Order Tracking Number through the channels specified by the company.